Improving patient financial health starts with rethinking patient relationships

With three out of four American families living paycheck to paycheck, rising patient financial responsibility creates a problem for patients and providers alike. Jeff Howes, Assistant VP of Revenue Cycle at Intermountain, and Michael Rawdan, Senior Director of Financial Services & Patient Experience at St. Luke’s, explain how they’re able to be successful in this new patient as payer economy.

Watch the webinar to learn:  

  • Why poor patient financial health is a national issue
  • The power of consumer segmentation and analytics
  • Why patients must be given transparency, choice and control
  • What happens when you complement EMR system functionality
  • How St. Luke’s is improving patient satisfaction and payments
  • Why Intermountain saw a 40% jump in patient satisfaction