Leading with Digital: Designing a Frictionless Patient Financial Experience

How Intermountain Healthcare and Henry Ford Health System are working toward a frictionless patient financial experience

Drive a digital change in your organization by empowering patients with the right tools and meeting their expectations for a frictionless digital experience.

This webinar covers:

  • Three key focus areas that improve the patient financial experience
  • The key metrics for measuring success
  • Top lessons learned on their journey to succeed in a new way to help patients


  • Todd Craghead, Intermountain Healthcare
  • Eric Neal, Henry Ford Health System
  • Mac Boyter, respected industry observer