Trends in the Consumer Revenue Cycle: Best Practices in Personalization and Digital Engagement

The impact of COVID-19, along with the accelerated rise in expectations from patients regarding the quality of the digital experience, [...]

End-to-End Patient Engagement: Creating Customized, Consistent, and Convenient Experiences

For health systems looking to build long-lasting relationships with patients, the financial experience needs to be a priority. Learn what [...]

Leading with Digital: Designing a Frictionless Patient Financial Experience

How Intermountain Healthcare and Henry Ford Health System are working toward a frictionless patient financial experience Drive a digital change [...]

The Future of the Patient Financial Experience

The patient financial experience is due for a change. As demands from patients for an improved financial experience increase, the [...]

Three Ways to Reduce Cost and Recover Patient Revenue During a Recession

Health systems have been hard hit by the economic impact of COVID-19. Unfortunately, bad debt will rise for providers as [...]

How Health Systems Are Adapting the Patient Financial Experience During COVID-19

We are working closely with our clients on patient financial strategies during the COVID-19 pandemic. Together with those providers, representing [...]

5 Things Every Consumer Expects from Their Patient Experience

It’s no secret that patient experience is a hot topic in healthcare financing. But where to start? Fortunately, providers can [...]

Improving Patient Financial Health Starts with Rethinking Patient Relationships

With three out of four American families living paycheck to paycheck, rising patient financial responsibility creates a problem for patients [...]

Best Practices When Working with the Patient as Payer

For anyone working in healthcare today, this is both a challenging and an exciting time in thinking about the patient [...]