Building Patient Loyalty in Healthcare

Today I spoke with David Burton, Chief Revenue Officer at Indiana University Health. We discussed the NRC survey on patient [...]

Putting Patients First: An Industry Insider’s Perspective

For our podcast series “The Patient Financial Journey Reimagined,” I sat down with Mac Boyter, healthcare industry expert and Research [...]

Prioritizing Pre-Service at Texas Health Resources

Today's guest, David Salsberry, is the Chief Revenue Officer at Texas Health Resources. In this episode, David makes a keen [...]

More Meaningful Ways to Pay at Intermountain Healthcare

My guest today is Todd Craghead, VP of Revenue Cycle at Intermountain Healthcare in Salt Lake City, Utah. Intermountain now [...]

Why the Patient Financial Experience Is the Key to Patient Loyalty

Today's guest, Tammie Jackson, is the new HFMA National Chair and Vice President at TransUnion Healthcare. In this episode, Tammie [...]

Why a Patient’s Financial Experience Matters

My guest today is Michael Rawdan, senior director of revenue cycle at St. Luke's Health System in Boise, Idaho. St. [...]

Milestones & Momentum: A Podcast with CEO Kent Ivanoff

About this podcast: VisitPay has been making big news lately—news that continues to demonstrate how we’re the leading choice for [...]

How Carilion Clinic Is Revamping the Patient Financial Experience

About this podcast: Payment responsibility is shifting from traditional insurers to patients due to the rise of health plans with [...]

Your Hospital Billing Department Needs a Marketer’s Touch

When you think of hospital marketing, the billing department probably doesn’t even make the list. Yet, in many cases patient [...]