Methodist Health System Selects VisitPay’s Patient Financial Experience Platform

VisitPay empowers Texas-based health system to deliver transparency, choice and control to patients

Boise, ID—May 15, 2018— Methodist Health System in Dallas has selected VisitPay to deploy its market-leading, cloud-based patient financial experience platform. The solution will provide Methodist patients with a simplified billing experience and more flexible financing options tailored to their specific needs.
“Patients are now among the largest payer groups in the nation, and the industry’s current billing experience is too confusing and opaque,” said Kent Ivanoff, CEO of VisitPay. “By making the process more transparent and putting the patient in control, satisfaction and loyalty increase and so do payment rates.”
Through VisitPay, patients will have access to a Methodist-branded portal that displays a comprehensive accounting of their financial responsibilities. This helps patients understand what they owe and provides the tools they need to make payments that fit their budgets.

VisitPay’s proprietary patient segmentation and advanced analytics will help Methodist offer sustainable financing options relevant to each patient’s financial situation, while remaining fully compliant with Methodist’s credit risk policies and national regulations.

“Methodist is excited about our partnership with VisitPay. We are confident this solution will bring a better experience to our patients,” said Craig Bjerke, Senior VP of Finance and Controller of Methodist Health System. “Our goal is to improve our communication with our patients around their financial options and give them flexibility in paying their medical bills.”

The deployment, which is well underway, is spearheaded by VisitPay’s implementation team who are working with key stakeholders at Methodist. To ensure a smooth go-live, VisitPay uses implementation playbooks developed from best practices from previous deployments. These playbooks guide Methodist through each step of the implementation process, including technical work, establishing financial terms and policies that align with existing business rules, and syncing critical patient and billing data in their Epic system.


About VisitPay

VisitPay is the first and only platform for Patient Financial Health. The culmination of seven years learning and development, this proprietary platform enables health systems to dramatically increase the amount paid on patient balances because patients can finally exercise control over their financial health. VisitPay is proudly headquartered in Boise, Idaho, one of the most livable cities in the country, where it has assembled a powerful team focused on predictive analytics, user-driven software design and consumer finance. More information about the company and its solutions can be found at

Media Contacts

Linda Healan
Amendola Communications for VisitPay

Stacy Covitz
Assistant Vice President, Strategic Communications for Methodist Health System


VisitPay is the only online financial engagement platform that simplifies the entire billing experience for both patients and health systems—providing greater transparency, choice and control.

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