Popular Posts

Why the Patient Financial Experience Is the Key to Patient Loyalty

Today's guest, Tammie Jackson, is the new HFMA National Chair and Vice President at TransUnion Healthcare. In this episode, Tammie [...]

Investing in Healthcare’s “Other Side of the Coin”   

The pandemic put a much-needed spotlight on healthcare. For most providers, the digital advances experienced in the first three weeks [...]

Prioritizing Pre-Service at Texas Health Resources

Today's guest, David Salsberry, is the Chief Revenue Officer at Texas Health Resources. In this episode, David makes a keen [...]

More Meaningful Ways to Pay at Intermountain Healthcare

My guest today is Todd Craghead, VP of Revenue Cycle at Intermountain Healthcare in Salt Lake City, Utah. Intermountain now [...]

Patient Financial Journey Q&A: Industry Leaders Weigh-in

As health systems continue to shift their approach to address growing patient financial responsibility, one thing is certain: they’re thinking [...]

Patient Loyalty Q&A: How Health Industry Finance Leaders Build Relationships That Last 

When it comes to brand loyalty, the healthcare industry faces the same expectations other industries do: people want the same [...]

Putting Patients First: An Industry Insider’s Perspective

For our podcast series “The Patient Financial Journey Reimagined,” I sat down with Mac Boyter, healthcare industry expert and Research [...]

Skills for the Next Generations of Leaders: What We Learned from ’08 + COVID

Consumer expectations have been changing (since the dawn of the digital age 20 years ago), and the pandemic has only [...]

How Price Transparency Empowers Patient Engagement

As health systems look to improve the patient financial experience, price transparency should be at the forefront. According to Jenny [...]