Recent Posts

Building Patient Loyalty in Healthcare

Today I spoke with David Burton, Chief Revenue Officer at Indiana University Health. We discussed the NRC survey on patient [...]

Digital Transformation, Human Connections: The Patient Financial Experience Summit

Over the past year, healthcare has had a reckoning in regard to the digitization of the industry. COVID forced healthcare [...]

Measuring the Patient Financial Experience: A Discussion with Healthcare Industry Experts

As the healthcare industry continues to evolve, it’s becoming increasingly clear to both patients and health systems that a better [...]

Putting Patients First: An Industry Insider’s Perspective

For our podcast series “The Patient Financial Journey Reimagined,” I sat down with Mac Boyter, healthcare industry expert and Research [...]

Patient Loyalty Q&A: How Health Industry Finance Leaders Build Relationships That Last 

When it comes to brand loyalty, the healthcare industry faces the same expectations other industries do: people want the same [...]

End-to-End Patient Engagement: Key Panel Takeaways 

In today’s world, the typical patient experience is stressful, uncomfortable, and often fraught with unwelcome surprises. Hospitals and healthcare systems [...]

Prioritizing Pre-Service at Texas Health Resources

Today's guest, David Salsberry, is the Chief Revenue Officer at Texas Health Resources. In this episode, David makes a keen [...]

Patient Financial Journey Q&A: Industry Leaders Weigh-in

As health systems continue to shift their approach to address growing patient financial responsibility, one thing is certain: they’re thinking [...]

Skills for the Next Generations of Leaders: What We Learned from ’08 + COVID

Consumer expectations have been changing (since the dawn of the digital age 20 years ago), and the pandemic has only [...]