Recent Posts

Milestones & Momentum: A Podcast with CEO Kent Ivanoff

About this podcast: VisitPay has been making big news lately—news that continues to demonstrate how we’re the leading choice for [...]

Patient Satisfaction Starts with Feedback: Using Input to Improve the Financial Experience

The world of healthcare is a difficult one for today’s patients to navigate, and the financial side is especially complex. [...]

What’s Your Score? Why Net Promoter Score Matters in Healthcare [ebook]

Intermountain Healthcare boasts a score of over 40. So does Carilion Clinic. INTEGRIS Health is approaching that number, while Inova [...]

Building Patient Loyalty in Healthcare: Highlights from Our #VisitPayChat

A few years ago, we laid out what we saw to be unequivocally true: healthcare was an industry ripe for—and [...]

Removing the Friction from Healthcare Finance

The healthcare industry has been approaching its much-needed digital revolution for some time. The traditional, paper-centric approach to billing was [...]

Healthcare Transformed: A Digital-First Experience

This post was written by Shep Hyken. He is the Chief Amazement Officer at Shepard Presentations, an award-winning keynote speaker, [...]

3 Crucial Adjustments to Navigate the COVID Economy

When the COVID-19 pandemic hit, the healthcare industry found itself scrambling, stretched thin, and pushed to the limits to provide [...]

How Payment Plans Can Positively Affect the Relationship Between Health System and Patient

After almost 30 years in financial services, I’ve learned that what works best for one organization may not be the [...]

Adapt and Improve: Healthcare Digital Transformation Is Here

When a global event like a pandemic occurs, it can transform the way entire industries operate. Events like these accelerate [...]