Over 3,500 patients
have spoken.

Discover new insights from patient surveys designed to help you increase satisfaction and payments—through the COVID-19 pandemic and beyond.

Knowledge you can use

The 2020 VisitPay Report summarizes quantitative research regarding the state of patient financial health in America today. The COVID-19 pandemic has proven that traditional one-size-fits-all patient payment approaches are no longer fit for purpose. Patients are struggling with unemployment, decreased incomes, and overall financial uncertainty, putting us in the first economic downturn since the rise of the high-deductible health plan—and the impact will be long-lasting. This is why the insights and information inside this report are more valuable and relevant now than ever.

You’ll find key insights designed to help you create a blueprint for improving the patient financial experience at your health system.

Download your copy of The VisitPay Report to discover:

  • Why patients are facing an impossible decision
  • The rising demand for billing transparency and digital solutions
  • The value of segmentation and seven audiences to address
  • Actionable next steps for improving patient satisfaction
VisitPay Report Graphic

Take a deeper dive.

Schedule a personalized deep dive session with our team to discuss how findings from the 2020 VisitPay Report directly align with historic new government requirements for pricing transparency. You’ll receive tailored recommendations on how to meet these requirements in a way that creates a positive financial experience for your patients and your health system.

Thank you for your interest in scheduling a personalized deep dive session. Please fill in your information so we can be in touch.

    About VisitPay

    VisitPay is a dedicated group of consumer finance people working for the good of the healthcare industry. The company was established after our founders discovered an entire industry that was using outdated and inadequate systems to manage patient revenue—leading to frustrated providers, dissatisfied and confused patients, and, ultimately, fewer payments. Something had to change. So we decided to fix it. In doing so, we didn’t only make patient billing easier, we rethought patient financial relationships from end to end.

    Partners include

    Intermountain Healthcare
    St. Luke's
    Henry Ford Health System