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INTEGRIS selects VisitPay to help improve patient financial health across Oklahoma

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Healthcare organizations today need to address patients in a holistic manner. They need to consider all aspects of the patient’s wellbeing—clinical, financial, and spiritual.

– Susan Garcia, System VP
Revenue Cycle Operations
INTEGRIS Health

Oklahoma is a place known for its strong sense of community. This is something INTEGRIS Health takes to heart, making community betterment the central focus of its mission. As Oklahoma’s largest hospital network and not-for-profit organization, INTEGRIS views the community as shareholders and seeks opportunities to enrich people’s lives beyond the exceptional clinical care they provide. At INTEGRIS, volunteering is a company-wide priority that enables social, emotional, intellectual, occupational and spiritual wellness through partnerships with several community organizations. When INTEGRIS noticed their patients were struggling to pay medical bills due to rising deductibles and increasing out-of-pocket responsibility, the healthcare provider knew it was time to address the financial health of their community members. 

Financial Caring: A Critical Provider Responsibility

Mike Weed, SVP of Financial Operations at INTEGRIS Health, said, “financial caring is critical to the overall health and wellbeing of the community.” Weed also recognized that INTEGRIS, like most of the healthcare industry, had been lacking compared to the ease of use provided to consumers in other industries. This led INTEGRIS to search for a creative technology solution. After interviewing several companies, VisitPay became the clear choice due to the technology’s ability to understand the consumer situation and provide patients with greater control over how they understand and pay for their healthcare. Additionally, VisitPay delivered the best segmentation and analytics of all the companies reviewed. 

The outcomes we expect with the VisitPay partnership are patients who have a pleasant financial experience that adds to their overall patient experience, that they feel like they have some control in their financial payment arrangements, and that they see us as a partner.

Susan Garcia, System VP
Revenue Cycle Operations
INTEGRIS Health

Read the press release

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