Uniting the clinical and financial sides of healthcare.

VisitPay seamlessly integrates with existing EMR systems to streamline and personalize the patient financial experience.

An integrated experience that unifies healthcare payments

  • Insurance plan integration to customize the patient financial experience, differentiate the provider, and enable innovative provider/payer offerings
  • Adjacent provider integration to provide total obligation and manage payments
  • Health system brand from front to back end of billing cycle

Tailored financial offers that meet patients on their terms

  • Financial segments derived from artificial intelligence and machine learning to suggest appropriate patient payment recommendations

  • Financial offers pushed automatically to patients from pre-service to post-billing

  • Presumptive charity qualification applied automatically at the right moment in the patient journey

Sophisticated credit and collection policies based on consumer finance and healthcare best practices

  • Payment approach that optimizes speed to pay and reduces bad debt
  • Fully compliant consumer offers meeting state and federal requirements
  • Self-healing loans and automated discounts

This was so easy to use. I loved how I could make my own plan to meet my needs.

VisitPay User, Salt Lake City, Utah
portrait of woman
Person opening door

Meets the needs of the offline patient

  • Personalization that works for the offline patient
  • Identification of high priority patients for outbound calling, used in-house or with early-out partners
  • Choice of paper or digital statements
person using touch device

Patient communications that drive self-service payments and increased revenue

  • Behavioral segmentation to understand patient buying behaviors and preferences
  • Templates and best practices for successful patient engagement strategies
  • Expertise to measure adoption and test new approaches

Consolidated payment and settlement integration for a complete enterprise solution

  • Point of service devices to collect payments and copays upfront
  • Seamless integration with EHR systems and Epic via AppOrchard
  • Gateway and processor services for secure payments and reconciliation management

Metrics that matter for real time improvements

  • Patient satisfaction tracked in real time to adjust and improve the patient financial experience

  • Customer Experience Survey integrated into the platform

  • In-app Net Promoter Score measurement tracks patient loyalty