An integrated experience that unifies healthcare payments
- Insurance plan integration to customize the patient financial experience, differentiate the provider, and enable innovative provider/payer offerings
- Adjacent provider integration to provide total obligation and manage payments
- Health system brand from front to back end of billing cycle
Tailored financial offers that meet patients on their terms
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Financial segments derived from artificial intelligence and machine learning to suggest appropriate patient payment recommendations
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Financial offers pushed automatically to patients from pre-service to post-billing
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Presumptive charity qualification applied automatically at the right moment in the patient journey
Sophisticated credit and collection policies based on consumer finance and healthcare best practices
- Payment approach that optimizes speed to pay and reduces bad debt
- Fully compliant consumer offers meeting state and federal requirements
- Self-healing loans and automated discounts
This was so easy to use. I loved how I could make my own plan to meet my needs.
VisitPay User, Salt Lake City, Utah
Meets the needs of the offline patient
- Personalization that works for the offline patient
- Identification of high priority patients for outbound calling, used in-house or with early-out partners
- Choice of paper or digital statements
Patient communications that drive self-service payments and increased revenue
- Behavioral segmentation to understand patient buying behaviors and preferences
- Templates and best practices for successful patient engagement strategies
- Expertise to measure adoption and test new approaches
Consolidated payment and settlement integration for a complete enterprise solution
- Point of service devices to collect payments and copays upfront
- Seamless integration with EHR systems and Epic via AppOrchard
- Gateway and processor services for secure payments and reconciliation management
Metrics that matter for real time improvements
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Patient satisfaction tracked in real time to adjust and improve the patient financial experience
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Customer Experience Survey integrated into the platform
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In-app Net Promoter Score measurement tracks patient loyalty