A better billing experience leads to better patient engagement

user interface

VisitPay statements are:

  • Delivered once a month across any number of acute and ambulatory billing systems
  • Accurate and HIPAA compliant
  • Delivered either by paper or electronically
  • Branded in the provider’s name
  • Available on mobile devices

Patients receive:

  • One consolidated monthly bill, with the option to combine multiple accounts into a single household statement
  • Detailed payment, insurance and charge information for their visits
  • Explanation of Benefits and bill matching at the visit level for any insurer
  • Real-time access to HSA accounts, clinical portals, and insurance plans—no second login required

Convenient and Flexible Payments

Whether patients want to pay in full or over time, VisitPay makes it easy. Patients can set up a VisitPay account, use guest pay, or pay through the provider’s call center—all transactions are PCI Compliant.

Patient Payment Methods

  • Credit card
  • Debit card
  • PayPal
  • Google Pay
  • Apple Pay
  • Health Savings
  • Account (HSA)
  • Flexible Spending Account (FSA)
  • eCheck (ACH)
All payment options are available via web and mobile devices.

Prompt Pay Discounts

  • Highly configurable
  • Automatically loaded into your billing system

Cash Reconciliation

  • Automated daily reconciliation
  • Payments route to multiple merchant bank accounts

User-friendly Ways to Communicate

Email, text message, live chat or telephone—patients decide what communication preferences work best for them. They can also securely communicate with providers and upload or view documents online at their convenience, reducing inbound call volume. All of our communications are HIPAA compliant and are stored for the patient in their online account.

  • email
  • Text Messaging
    Text Message
  • Live Chat
    Live Chat
  • Online Upload

We Are Always Improving Through Testing and Learning

We measure both what people say and what people do, plus we test new strategies in a controlled fashion.

  • Providers can test offers, discounts, anchoring points, and other consumer finance policies to drive a positive response for both themselves and for patients.
  • VisitPay tests the user interface design with in-app and Net Promoter Score surveys to create the best user experience for patients.

Significantly improve patient satisfaction with the billing process, leading to stronger brand loyalty and higher payment rates.

Learn how a better billing experience can help your organization engage patients, improve financial relationships, and improve your bottom line.

Try our yield calculator

Next: Financing

We improve the bottom line through smart financing offers that make sense to providers and patients. See how.

Go to Financing