CFOs Must Think Like Patients: How Carilion Clinic Transformed Its Patient Billing Experience

The economic fallout from the COVID-19 pandemic has generated severe financial challenges for patients and health systems. While many elements [...]

Keeping Score: Why Net Promoter Score Matters to Healthcare

What does your Net Promoter Score say about your health system?  Today, patients have choices when it comes to receiving [...]

The Patient Perspective and the Provider Imperative

Hospital financial leaders need to find new ways to help their organizations weather the storm caused by COVID-19. The patient [...]

Mending Healthcare’s Trust Problem

Want to fix a fractured financial experience? Improve your patient relationships. As healthcare costs continue to rise, patients believe hospitals [...]

Health System Finances in 2020

Are your health system’s finances grounded in today’s truths? In partnership with a former not-for-profit health system CFO, we uncovered [...]

Improving the Patient Experience

Improving the patient experience: the next big opportunity in healthcare. In today’s patient as payer economy, strategic health systems are [...]

The Rise of the Healthcare Consumer

The consumer is the new focal point of healthcare finance—and engaging them requires a different approach. As rising patient financial [...]