Patient Experience

Investing in Healthcare’s “Other Side of the Coin”   

The pandemic put a much-needed spotlight on healthcare. For most providers, the digital advances experienced in the first three weeks [...]

How Price Transparency Empowers Patient Engagement

As health systems look to improve the patient financial experience, price transparency should be at the forefront. According to Jenny [...]

Why the Patient Financial Experience Is the Key to Patient Loyalty

Today's guest, Tammie Jackson, is the new HFMA National Chair and Vice President at TransUnion Healthcare. In this episode, Tammie [...]

Patients Speak Up: The 2021 VisitPay Report

At VisitPay, we know the value of evaluating current trends and data and listening to the voice of the patient. [...]

Building Patient Loyalty: How Intermountain Healthcare Empowers Patients

As the healthcare industry continues to evolve, patient loyalty becomes increasingly important. Building patient loyalty comes down to designing a [...]

Patient Satisfaction Starts with Feedback: Using Input to Improve the Financial Experience

The world of healthcare is a difficult one for today’s patients to navigate, and the financial side is especially complex. [...]

What’s Your Score? Why Net Promoter Score Matters in Healthcare [ebook]

Intermountain Healthcare boasts a score of over 40. So does Carilion Clinic. INTEGRIS Health is approaching that number, while Inova [...]

Building Patient Loyalty in Healthcare: Highlights from Our #VisitPayChat

A few years ago, we laid out what we saw to be unequivocally true: healthcare was an industry ripe for—and [...]

Healthcare Transformed: A Digital-First Experience

This post was written by Shep Hyken. He is the Chief Amazement Officer at Shepard Presentations, an award-winning keynote speaker, [...]