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Industry Insights

The Five-Point Plan of Action During COVID-19 

A blueprint to meet patient and provider financial needs in a time of crisis, now and into the expected recession [...]

Using Patient Insights to Reverse Declining Margins

Patients are responsible for an increasing share of medical costs. And this shift from insurance companies to consumers has a [...]

Addressing Healthcare Affordability to Better Serve Patients

Affordability has been deemed the most urgent health problem in our country. And it’s impacting our neighbors, families, and communities [...]

Putting the Patient First: How User Experience Design Improves the Patient Financial Experience

No matter how good their clinical experience may have been, if patients have trouble making a payment in the health [...]

Patient Financial Engagement in 120 Days

In the spring of 2019, INTEGRIS Health broke ground on an enterprise-wide vision to reimagine our financial engagement strategy. Like [...]

Keys to Driving Patient Adoption of a Digital Payment Platform

It’s a common challenge. Health systems recognize the need for an intelligent, digital payment platform to engage their patients, so [...]

Better Together: Supercharging Epic Elevates the Patient Financial Experience at INTEGRIS Health

We’re delighted that Epic is sharing the story of how Epic and VisitPay technologies are being used as complementary solutions [...]

3 Takeaways from HFMA: Getting to Know Your Patient and Creating a Personalized Financial Experience

The 2019 HFMA Region 9 Annual Conference was held in downtown New Orleans November 10-12. A well-attended panel on understanding [...]

5 Must-have Attributes for the New Health System Chief Revenue Officer  

Summary: To be effective, health system Chief Revenue Officers (CRO) need to have the right mindset to create a culture of [...]