Industry Insights

How Consumer Insights Will Pay Dividends for Health Systems: Introducing The VisitPay Report

As the growing cost of healthcare shifts to consumers, health systems can […]

Better Together: Optimizing EHRs for Financial Performance

The electronic health record (EHR) is the most significant health IT investments […]

How Will Health Systems Approach the Patient Financial Experience in 2019?

Healthcare in the patient-as-payer era has reached an inflection point as health […]

2 Ways to Improve Patient Experience with Patient Estimates

In 2018, the Center for Disease Control found that 43% of individuals […]

Not Another Trends Blog: Identifying the Drivers of Tomorrow’s Patient Financial Experience

As we take stock of where we are in transforming the patient […]

5 Key Strategies to Better Your Patient Financial Experience

Recently providers met at the Colorado HFMA Fall Summit to discuss innovative […]

Bringing a Consumer-oriented Approach to Healthcare

Healthcare cannot mirror Amazon, Uber or Google. Journalists, consultants and other experts […]

Myth: Charity Care and Traditional Collections Strategies Are Fit for Purpose for Consumer Payments

Abstract: Our myth buster David Kirshner explores whether there is a better […]

Podcast: Your Hospital Billing Department Needs a Marketer’s Touch

When you think of hospital marketing, the billing department probably doesn’t even […]