Industry Insights

The Power of the Net Promoter Score for Healthcare

Consumerism is one of the top agenda items for the US healthcare […]

New Healthcare CFO Survey Reveals Top 3 Priorities and Dependencies

Healthcare leaders are facing constant pressure to identify and implement sustainable strategies […]

How to Meet Patients on Their Terms: Solo Strivers and Overextended Achievers

In the age of the patient as payer, health systems must explore […]

How Consumer Insights Will Pay Dividends for Health Systems: Introducing The VisitPay Report

As the growing cost of healthcare shifts to consumers, health systems can […]

Better Together: Optimizing EHRs for Financial Performance

The electronic health record (EHR) is the most significant health IT investments […]

How Will Health Systems Approach the Patient Financial Experience in 2019?

Healthcare in the patient-as-payer era has reached an inflection point as health […]

2 Ways to Improve Patient Experience with Patient Estimates

In 2018, the Center for Disease Control found that 43% of individuals […]

Not Another Trends Blog: Identifying the Drivers of Tomorrow’s Patient Financial Experience

As we take stock of where we are in transforming the patient […]

5 Key Strategies to Better Your Patient Financial Experience

Recently providers met at the Colorado HFMA Fall Summit to discuss innovative […]