Consumerism

Building Patient Loyalty in Healthcare

Today I spoke with David Burton, Chief Revenue Officer at Indiana University Health. We discussed the NRC survey on patient [...]

Patient Loyalty Q&A: How Health Industry Finance Leaders Build Relationships That Last 

When it comes to brand loyalty, the healthcare industry faces the same expectations other industries do: people want the same [...]

End-to-End Patient Engagement: Key Panel Takeaways 

In today’s world, the typical patient experience is stressful, uncomfortable, and often fraught with unwelcome surprises. Hospitals and healthcare systems [...]

Why the Patient Financial Experience Is the Key to Patient Loyalty

Today's guest, Tammie Jackson, is the new HFMA National Chair and Vice President at TransUnion Healthcare. In this episode, Tammie [...]

Patients Speak Up: The 2021 VisitPay Report

At VisitPay, we know the value of evaluating current trends and data and listening to the voice of the patient. [...]

Building Patient Loyalty: How Intermountain Healthcare Empowers Patients

As the healthcare industry continues to evolve, patient loyalty becomes increasingly important. Building patient loyalty comes down to designing a [...]

Patient Satisfaction Starts with Feedback: Using Input to Improve the Financial Experience

The world of healthcare is a difficult one for today’s patients to navigate, and the financial side is especially complex. [...]

What’s Your Score? Why Net Promoter Score Matters in Healthcare [ebook]

Intermountain Healthcare boasts a score of over 40. So does Carilion Clinic. INTEGRIS Health is approaching that number, while Inova [...]

Building Patient Loyalty in Healthcare: Highlights from Our #VisitPayChat

A few years ago, we laid out what we saw to be unequivocally true: healthcare was an industry ripe for—and [...]