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Milestones & Momentum: A Podcast with CEO Kent Ivanoff

April 14, 2021   |   VisitPay

About this podcast: VisitPay has been making big news lately—news that continues to demonstrate how we’re [...]

Patient Satisfaction Starts with Feedback: Using Input to Improve the Financial Experience

April 6, 2021   |   Will Reilly

The world of healthcare is a difficult one for today’s patients to navigate, and the financial [...]

What’s Your Score? Why Net Promoter Score Matters in Healthcare [ebook]

March 31, 2021   |   VisitPay

Intermountain Healthcare boasts a score of over 40. So does Carilion Clinic. INTEGRIS Health is approaching [...]

Building Patient Loyalty in Healthcare: Highlights from Our #VisitPayChat

March 23, 2021   |   VisitPay

A few years ago, we laid out what we saw to be unequivocally true: healthcare was [...]

Removing the Friction from Healthcare Finance

March 16, 2021   |   Will Reilly

The healthcare industry has been approaching its much-needed digital revolution for some time. The traditional, paper-centric [...]

Healthcare Transformed: A Digital-First Experience

March 10, 2021   |   VisitPay

This post was written by Shep Hyken. He is the Chief Amazement Officer at Shepard Presentations, [...]

Popular Posts

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High Scores: Carilion Clinic Reaches Measurable Results with Patient-First Approach

February 2, 2021   |   VisitPay

Carilion Clinic is committed to providing the best possible care for its patients. And they know [...]

5 Important Lessons from a Challenging Year: Our Top Articles of 2020

January 21, 2021   |   VisitPay

As we begin a new year, it’s important to look back at the learnings from the [...]

How Payment Plans Can Positively Affect the Relationship Between Health System and Patient

February 25, 2021   |   Brian Wiley

After almost 30 years in financial services, I’ve learned that what works best for one organization [...]

The COVID Economy and Beyond: Industry Trends to Expect in 2021

January 28, 2021   |   VisitPay

The healthcare industry and the patient financial experience are in the midst of a massive transformation. [...]

Healthcare Transformed: A Digital-First Experience

March 10, 2021   |   VisitPay

This post was written by Shep Hyken. He is the Chief Amazement Officer at Shepard Presentations, [...]

Adapt and Improve: Healthcare Digital Transformation Is Here

February 18, 2021   |   Nikolaus Trotta

When a global event like a pandemic occurs, it can transform the way entire industries operate. [...]

Carilion Clinic

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For Good: Two Words That Guide Us

February 9, 2021   |   VisitPay

Our company was built on the idea that we could change healthcare finance together—for good. That [...]

High Scores: Carilion Clinic Reaches Measurable Results with Patient-First Approach

February 2, 2021   |   VisitPay

Carilion Clinic is committed to providing the best possible care for its patients. And they know [...]

How Carilion Clinic Built a Better Billing Experience by Putting the Patient First

December 16, 2020   |   VisitPay

Carilion Clinic has gone through a transformation with one major focus: put the patient first. They’ve [...]

How Carilion Clinic Is Revamping the Patient Financial Experience

November 2, 2020   |   VisitPay

About this podcast: Payment responsibility is shifting from traditional insurers to patients due to the rise [...]

How an Integrated Approach to Payments Benefits Patients and Staff

October 6, 2020   |   Ryne Natzke

This is a guest post from Ryne Natzke, Vice President of Strategic Accounts and Healthcare at Sphere. [...]

On a Mission to Improve the Financial Experience: VisitPay Welcomes Carilion Clinic

January 13, 2020   |   VisitPay

While most health systems strive to improve the health of communities, there are few who are [...]