The VisitPay Blog
Building Better Financial Relationships
Milestones & Momentum: A Podcast with CEO Kent Ivanoff
April 14, 2021 | VisitPay
About this podcast: VisitPay has been making big news lately—news that continues to demonstrate how we’re [...]
Patient Satisfaction Starts with Feedback: Using Input to Improve the Financial Experience
April 6, 2021 | Will Reilly
The world of healthcare is a difficult one for today’s patients to navigate, and the financial [...]
What’s Your Score? Why Net Promoter Score Matters in Healthcare [ebook]
March 31, 2021 | VisitPay
Intermountain Healthcare boasts a score of over 40. So does Carilion Clinic. INTEGRIS Health is approaching [...]
Building Patient Loyalty in Healthcare: Highlights from Our #VisitPayChat
March 23, 2021 | VisitPay
A few years ago, we laid out what we saw to be unequivocally true: healthcare was [...]
Removing the Friction from Healthcare Finance
March 16, 2021 | Will Reilly
The healthcare industry has been approaching its much-needed digital revolution for some time. The traditional, paper-centric [...]
Healthcare Transformed: A Digital-First Experience
March 10, 2021 | VisitPay
This post was written by Shep Hyken. He is the Chief Amazement Officer at Shepard Presentations, [...]Popular Posts
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High Scores: Carilion Clinic Reaches Measurable Results with Patient-First Approach
February 2, 2021 | VisitPay
Carilion Clinic is committed to providing the best possible care for its patients. And they know [...]
5 Important Lessons from a Challenging Year: Our Top Articles of 2020
January 21, 2021 | VisitPay
As we begin a new year, it’s important to look back at the learnings from the [...]
How Payment Plans Can Positively Affect the Relationship Between Health System and Patient
February 25, 2021 | Brian Wiley
After almost 30 years in financial services, I’ve learned that what works best for one organization [...]
The COVID Economy and Beyond: Industry Trends to Expect in 2021
January 28, 2021 | VisitPay
The healthcare industry and the patient financial experience are in the midst of a massive transformation. [...]Healthcare Transformed: A Digital-First Experience
March 10, 2021 | VisitPay
This post was written by Shep Hyken. He is the Chief Amazement Officer at Shepard Presentations, [...]
Adapt and Improve: Healthcare Digital Transformation Is Here
February 18, 2021 | Nikolaus Trotta
When a global event like a pandemic occurs, it can transform the way entire industries operate. [...]Carilion Clinic
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For Good: Two Words That Guide Us
February 9, 2021 | VisitPay
Our company was built on the idea that we could change healthcare finance together—for good. That [...]High Scores: Carilion Clinic Reaches Measurable Results with Patient-First Approach
February 2, 2021 | VisitPay
Carilion Clinic is committed to providing the best possible care for its patients. And they know [...]
How Carilion Clinic Built a Better Billing Experience by Putting the Patient First
December 16, 2020 | VisitPay
Carilion Clinic has gone through a transformation with one major focus: put the patient first. They’ve [...]
How Carilion Clinic Is Revamping the Patient Financial Experience
November 2, 2020 | VisitPay
About this podcast: Payment responsibility is shifting from traditional insurers to patients due to the rise [...]
How an Integrated Approach to Payments Benefits Patients and Staff
October 6, 2020 | Ryne Natzke
This is a guest post from Ryne Natzke, Vice President of Strategic Accounts and Healthcare at Sphere. [...]
On a Mission to Improve the Financial Experience: VisitPay Welcomes Carilion Clinic
January 13, 2020 | VisitPay
While most health systems strive to improve the health of communities, there are few who are [...]