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Building Patient Loyalty in Healthcare

September 21, 2021   |   Will Reilly

Today I spoke with David Burton, Chief Revenue Officer at Indiana University Health. We discussed the [...]

Digital Transformation, Human Connections: The Patient Financial Experience Summit

September 16, 2021   |   VisitPay

Over the past year, healthcare has had a reckoning in regard to the digitization of the [...]

Measuring the Patient Financial Experience: A Discussion with Healthcare Industry Experts

September 8, 2021   |   VisitPay

As the healthcare industry continues to evolve, it’s becoming increasingly clear to both patients and health [...]

Putting Patients First: An Industry Insider’s Perspective

September 1, 2021   |   Will Reilly

For our podcast series “The Patient Financial Journey Reimagined,” I sat down with Mac Boyter, healthcare [...]

Patient Loyalty Q&A: How Health Industry Finance Leaders Build Relationships That Last 

August 24, 2021   |   VisitPay

When it comes to brand loyalty, the healthcare industry faces the same expectations other industries do: [...]

End-to-End Patient Engagement: Key Panel Takeaways 

August 18, 2021   |   VisitPay

In today’s world, the typical patient experience is stressful, uncomfortable, and often fraught with unwelcome surprises. [...]

Popular Posts

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Why the Patient Financial Experience Is the Key to Patient Loyalty

June 30, 2021   |   Will Reilly

Today's guest, Tammie Jackson, is the new HFMA National Chair and Vice President at TransUnion Healthcare. [...]

Investing in Healthcare’s “Other Side of the Coin”   

July 13, 2021   |   Kent F. Ivanoff

The pandemic put a much-needed spotlight on healthcare. For most providers, the digital advances experienced in [...]

Prioritizing Pre-Service at Texas Health Resources

August 11, 2021   |   Will Reilly

Today's guest, David Salsberry, is the Chief Revenue Officer at Texas Health Resources. In this episode, [...]

More Meaningful Ways to Pay at Intermountain Healthcare

July 21, 2021   |   Will Reilly

My guest today is Todd Craghead, VP of Revenue Cycle at Intermountain Healthcare in Salt Lake [...]

Patient Financial Journey Q&A: Industry Leaders Weigh-in

August 3, 2021   |   VisitPay

As health systems continue to shift their approach to address growing patient financial responsibility, one thing [...]

Patient Loyalty Q&A: How Health Industry Finance Leaders Build Relationships That Last 

August 24, 2021   |   VisitPay

When it comes to brand loyalty, the healthcare industry faces the same expectations other industries do: [...]

Carilion Clinic

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Patient Financial Journey Q&A: Industry Leaders Weigh-in

August 3, 2021   |   VisitPay

As health systems continue to shift their approach to address growing patient financial responsibility, one thing [...]

For Good: Two Words That Guide Us

February 9, 2021   |   VisitPay

Our company was built on the idea that we could change healthcare finance together—for good. That [...]

High Scores: Carilion Clinic Reaches Measurable Results with Patient-First Approach

February 2, 2021   |   VisitPay

Carilion Clinic is committed to providing the best possible care for its patients. And they know [...]

How Carilion Clinic Built a Better Billing Experience by Putting the Patient First

December 16, 2020   |   VisitPay

Carilion Clinic has gone through a transformation with one major focus: put the patient first. They’ve [...]

How Carilion Clinic Is Revamping the Patient Financial Experience

November 2, 2020   |   VisitPay

About this podcast: Payment responsibility is shifting from traditional insurers to patients due to the rise [...]

How an Integrated Approach to Payments Benefits Patients and Staff

October 6, 2020   |   Ryne Natzke

This is a guest post from Ryne Natzke, Vice President of Strategic Accounts and Healthcare at Sphere. [...]