The Knowledge Group – Part 3

Listen now: The Knowledge Group – Part 3

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Today is part three of a three-part series we’ve been doing on topics including how digitization ensures a consistent payment policy, why price transparency gives you an advantage, how the patient financial journey begins pre-service, and how to meet the varied consumer demand for digital. So if you haven’t yet had a chance to listen to parts one and two, please go back and listen to those episodes first.

The Knowledge Group is a leading provider of continuing education. Their mission is to deliver quality continuing education programs utilizing industry trends and the latest technology to communicate regulatory shifts and contributions made to different fields. In addition, their insightful and engaging webcasts are brought to you by leading influencers to offer many perspectives and outlooks.

VisitPay is the only patient financial engagement platform that simplifies the entire patient billing experience. Through VisitPay, health systems can create a seamless, singular point of interaction that radically reshapes the billing experience by providing greater transparency, choice, and control to patients, all while generating high yield. Our mission is to create better financial relationships between health systems and their patients.

We hope you give this episode a listen.

SHOW NOTES:

  • The importance of loyalty in the financial experience [1:21]
  • Using metrics in the call center to understand how patients are self-servicing [4:48]
  • Digitization ensures a consistent payment policy [13:25]
  • The last impression matters [17:42]
  • Summary of the webcast [23:51]

RESOURCES:

The Knowledge Group – Trends in the Consumer Revenue Cycle: Best Practices webcast

Trends in the Consumer Revenue Cycle: Best Practices webinar

Kristin Burns’ LinkedIn

Terri Meier’s LinkedIn

Ben Colton’s LinkedIn

The Knowledge Group

QUOTE:

You need to have a consistent financial policy, a payment plan policy that you are reviewing regularly, training your staff to follow, and monitoring adherence to that policy.

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