The Knowledge Group – Part 1

Listen now: The Knowledge Group – Part 1

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Normally on the show, I interview industry experts about how we can improve the financial experience for each individual patient. Today’s episode, though, is part one of a three-part series, where we’ll be featuring a panel discussion about topics including how digitization ensures a consistent payment policy, why price transparency gives you an advantage, how the patient financial journey begins pre-service, and how to meet the varied consumer demand for digital solutions. Stay tuned in the weeks ahead for part two and three in the series.

The Knowledge Group is a leading provider of continuing education. Their mission is to deliver quality continuing education programs utilizing industry trends and the latest technology to communicate regulatory shifts and contributions made to different fields. In addition, their insightful and engaging webcasts are brought to you by leading influencers to offer many perspectives and outlooks.

VisitPay is the only patient financial engagement platform that simplifies the entire patient billing experience. Through VisitPay, health systems can create a seamless, singular point of interaction that radically reshapes the billing experience by providing greater transparency, choice, and control to patients, all while generating high yield. Our mission is to create better financial relationships between health systems and their patients.

We hope you give this episode a listen.


  • Speakers’ introduction: Kristin Burns, Terri Meier, and Ben Colton [2:44]
  • Consumers demand a high-quality patient experience [6:55]
  • Every touchpoint matters to your patient [9:09]
  • Leverage the consumer demand for digital [10:35]
  • Patients demand better payment navigation [16:14]
  • The role of the EMR [19:54]


The Knowledge Group – Trends in the Consumer Revenue Cycle: Best Practices webcast

Trends in the Consumer Revenue Cycle: Best Practices webinar

Kristin Burns’ LinkedIn

Terri Meier’s LinkedIn

Ben Colton’s LinkedIn

The Knowledge Group


“Consumer demand for high-quality patient engagement has increased substantially, and providers that can demonstrate they have it are performing better financially as well.”

“While the first impression adage applies, every touchpoint is an opportunity to break trust and lose that patient, particularly with aftercare and folks on a long-term payment plan.”

“COVID has provided us with a unique opportunity to leverage digital for an optimized patient experience, with open scheduling and price transparency, among other benefits.”

“Increasing consumerism has led to patients demanding more help from providers to better understand and navigate their payment obligations, so our communication strategy is critical.”

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