Leave No Patient Behind

with Kristin Burns

The Patient Financial Journey Reimagined

Listen now: Leave No Patient Behind

The Patient Financial Journey Reimagined Podcast
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For today’s episode, I’m joined by my colleague, Kristin Burns, the Director of Product Management at VisitPay. In this interview, we talked about designing products that patients engage with, building empathy by putting yourself in your patient’s shoes, the ongoing transition from paper to digital, and more.

VisitPay is the only patient financial engagement platform that simplifies the entire patient billing experience. Through VisitPay, health systems can create a seamless, singular point of interaction that radically reshapes the billing experience by providing greater transparency, choice, and control to patients, all while generating high yield. Our mission is to create better financial relationships between health systems and their patients.

We hope you give this episode a listen.


  • Kristin’s background [1:27]
  • Designing products where patients engage [3:16]
  • Put yourself in the patient’s shoes [5:19]
  • Ask the patients [8:05]
  • From paper to digital [11:53]
  • Leave no patient behind [16:31]


Trends in the Consumer Revenue Cycle webinar

Kristin Burns’ LinkedIn


Products designed to make the patient engage causes them to engage more.

Put yourself in the patient’s shoes: How would you feel?

We use patients’ scores to guide our decisions.

Some patients will always want paper statements and a person on the phone.

Health care systems should push patients to use digital sources to avoid surprises.

Want to learn more about VisitPay?

Schedule a Demo

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