The VisitPay Patient Business System
A complete solution that enables you to manage your financial relationships better than a bank—and the only platform proven to drive yield.
VisitPay
The VisitPay platform can integrate with multiple billing systems simultaneously to present bills and payment options that make it remarkably easy for patients to understand, verify and pay.
The VisitPay Control Center
Easily create and deliver individually customized offers that make sense for each patient.
Visitpay Financing
Patients can pay now or configure a customized payment plan that fits within their budget, and providers can choose where that debt lives.
Learn more about Balance Transfer ›
- Patients can quickly see a history of all charges, adjustments and payments.
- Patients can easily pay on the spot, or create a custom finance plan that fits within their budget.
- Medical expenses for the entire family can be effortlessly managed in one place online.
- Patients get one convenient billing experience across all of your billing systems, creating less work and confusion.
- Your brand stays front and center.
- A simple, elegant design encourages patients to manage their own accounts online.
- Rather than simply present a bill, VisitPay issues a clear and fully compliant statement using powerful logic perfected in the consumer finance industry.
- You’re in control. You now have the power to set and then fully automate the delivery of your patient billing policies.
- Now you can adjust offers for each patient, including prompt payment discounts, financing plan limits, APRs, loan lengths and beyond.
- Manage the entire patient pay experience, including taking actions on a user’s behalf, creating daily action items, responding to customer inquiries, and so much more.
- Create a “you know me” experience for your patients by allowing VisitPay to automatically deliver payment options and offers that are tailored to each consumer.
- Adjusting your credit risk management financing policy is easier than ever thanks to full automation.
- Better manage daily operations by providing your patient customers and authorized providers with a series of action items and reports.
- Your existing payor and traditional account servicing processes remain untouched and uninterrupted.
- Take the pressure off. You can allow your patients to determine a monthly payment amount that makes sense for everyone.
- Easily tailor your credit options by group or by patient.
- You define the payment boundaries — including interest rates, plan durations, discounts and other choices. Then VisitPay delivers these automatically.
- A variety of variables, including insightful Propensity-to-Pay scores, are available to help you establish a smart credit risk management policy.
- Easily gives your patients flexibility to pay over time while giving you peace of mind.
- VisitPay finance plans are designed to amortize in a very patient-friendly way.
- You can give your patients the option to pre-fund accounts, pre-pay, or create custom financing plans—at the point of service or pre-service.
- Payments occur automatically each month at the direction of the patient, making it really easy.
VisitPay offers the first
and only provider/payor
bill integration.
VisitPay is the only platform that merges provider and health plan data into one easy-to-understand application. This seamless, singular point of interaction radically reshapes the billing experience, providing patients with a consolidated view across their provider and health plan, and ultimately giving them greater transparency, choice and control.
Whether your health system has its own proprietary health plan or is partnering with one, VisitPay is a proven solution that benefits both parties.
- Automated EoB reconciliation
- Patients view plan accumulators and balances on provider bills
- Reduces risk for providers and payors
Hospitals are now banks, too.
Now you can easily manage the patient financial relationship better than a bank.
With innovative solutions like Balance Transfer enabled by J.P. Morgan, VisitPay helps hospitals go beyond online bill pay, digital statements, patient portals and basic payment plans to improve relationships and drive yield in today’s changing healthcare economy.
We designed VisitPay in partnership with several marquee health systems in order to create a different experience — one that is fully rooted in healthcare, AND BACKED BY decades Of consumer lending experience.
“VisitPay makes it super easy for patients to manage their entire family’s bill online. VisitPay’s ease for patients to pay their bills has significantly increased our collection rates. Most importantly, our patients love it and prefer to be seen by providers that offer the VisitPay experience.”
“The VisitPay scoring products are highly accurate and they are easy to feed into Epic to make customer-centric strategies come alive. By knowing who will pay and who cannot pay, we’ve considerably cut our operating costs while increasing patient satisfaction. Everybody wins!”
Timesaving Automation
VisitPay is a fully automated platform that is available online so patients can manage their accounts on their own.
Easy Integration
VisitPay integrates easily with major patient accounting systems like Epic and Cerner.
- Save time and money spent on traditional, manually intensive workflows.
- Reduce administrative resources devoted to collecting and processing patient revenue.
- No IT support burden. Once it’s set up, VisitPay does not require constant management from your IT team. We monitor and manage the system to your specifications.
- Bills are easy to understand so there are fewer questions. When questions do come up, patients can ask electronically via the secure e-resolution center.
- Patients automatically receive a variety of electronic notifications by email, customized to match each client’s policies as they relate to today’s healthcare environment.
- VisitPay requires few health system resources to implement. We do the heavy lifting for you.
- Developed while working closely with hospitals, VisitPay is a more powerful solution that is fully integrated — not another bolt-on.
- The VisitPay team includes patient accounting system experts who are skilled in managing software applications and data. So you get an integrated platform that can be implemented quickly.
- VisitPay can integrate with multiple patient accounting systems simultaneously, creating one patient experience for your consumers.