Patient Success

I really appreciate the flexibility I was given to pay my bill. Thank you.”

—Visitpay User

The new healthcare economy is here. And succeeding in this new economy requires a shift in the financial relationship between health systems and patients.

VisitPay helps you make that shift by giving you the power to manage your financial relationships better than a bank—so you can focus on what you do best: providing exceptional patient care.

The VisitPay Patient Business System

A complete solution that enables you to manage your financial relationships better than a bank—and the only platform proven to drive yield.

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  • Patients can quickly see a history of all charges, adjustments and payments.
  • Patients can easily pay on the spot, or create a custom finance plan that fits within their budget.
  • Medical expenses for the entire family can be effortlessly managed in one place online.
  • Patients get one convenient billing experience across all of your billing systems, creating less work and confusion.
  • Your brand stays front and center.
  • A simple, elegant design encourages patients to manage their own accounts online.
  • Rather than simply present a bill, VisitPay issues a clear and fully compliant statement using powerful logic perfected in the consumer finance industry.
  • You’re in control. You now have the power to set and then fully automate the delivery of your patient billing policies.
  • Now you can adjust offers for each patient, including prompt payment discounts, financing plan limits, APRs, loan lengths and beyond.
  • Manage the entire patient pay experience, including taking actions on a user’s behalf, creating daily action items, responding to customer inquiries, and so much more.
  • Create a “you know me” experience for your patients by allowing VisitPay to automatically deliver payment options and offers that are tailored to each consumer.
  • Adjusting your credit risk management financing policy is easier than ever thanks to full automation.
  • Better manage daily operations by providing your patient customers and authorized providers with a series of action items and reports.
  • Your existing payor and traditional account servicing processes remain untouched and uninterrupted.
  • Take the pressure off. You can allow your patients to determine a monthly payment amount that makes sense for everyone.
  • Easily tailor your credit options by group or by patient.
  • You define the payment boundaries — including interest rates, plan durations, discounts and other choices. Then VisitPay delivers these automatically.
  • A variety of variables, including insightful Propensity-to-Pay scores, are available to help you establish a smart credit risk management policy.
  • Easily gives your patients flexibility to pay over time while giving you peace of mind.
  • VisitPay finance plans are designed to amortize in a very patient-friendly way.
  • You can give your patients the option to pre-fund accounts, pre-pay, or create custom financing plans—at the point of service or pre-service.
  • Payments occur automatically each month at the direction of the patient, making it really easy.

VisitPay offers the first
and only provider/payor
bill integration.

VisitPay is the only platform that merges provider and health plan data into one easy-to-understand application. This seamless, singular point of interaction radically reshapes the billing experience, providing patients with a consolidated view across their provider and health plan, and ultimately giving them greater transparency, choice and control.

Whether your health system has its own proprietary health plan or is partnering with one, VisitPay is a proven solution that benefits both parties.

  • Automated EoB reconciliation
  • Patients view plan accumulators and balances on provider bills
  • Reduces risk for providers and payors

Hospitals are now banks, too.

NOW YOU CAN EASILY MANAGE THE PATIENT FINANCIAL RELATIONSHIP BETTER THAN A BANK.

Hospital margins are at risk. And as patients become responsible for a larger portion of their bills, it’s only going to get worse. We call it the Self-Pay Gap. Bridging this gap requires solutions beyond online bill pay, digital statements, patient portals and basic payment plans.

THE NEW HEALTHCARE ECONOMY Read More

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We designed VisitPay in partnership with several marquee health systems in order to create a different experience — one that is fully rooted in healthcare, AND BACKED BY decades Of consumer lending experience.

Intermountain Healthcare
MultiCare - BetterConnected
St Luke's
Inova
“VisitPay makes it super easy for patients to manage their entire family’s bill online. VisitPay’s ease for patients to pay their bills has significantly increased our collection rates. Most importantly, our patients love it and prefer to be seen by providers that offer the VisitPay experience.”
BOB MUELLER, VICE PRESIDENT, REVENUE CYCLE MANAGEMENT, ST. LUKE’S HEALTH SYSTEM (ID)
“The VisitPay scoring products are highly accurate and they are easy to feed into Epic to make customer-centric strategies come alive. By knowing who will pay and who cannot pay, we’ve considerably cut our operating costs while increasing patient satisfaction. Everybody wins!
Sheri Beekman, Vice President, Revenue Cycle Management, MultiCare (WA)

Easy to Implement. Easy to Manage.
Certified PCI Compliant.

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  • Save time and money spent on traditional, manually intensive workflows.
  • Reduce administrative resources devoted to collecting and processing patient revenue.
  • No IT support burden. Once it’s set up, VisitPay does not require constant management from your IT team. We monitor and manage the system to your specifications.
  • Bills are easy to understand so there are fewer questions. When questions do come up, patients can ask electronically via the secure e-resolution center.
  • Patients automatically receive a variety of electronic notifications by email, customized to match each client’s policies as they relate to today’s healthcare environment.
  • VisitPay requires few health system resources to implement. We do the heavy lifting for you.
  • Developed while working closely with hospitals, VisitPay is a more powerful solution that is fully integrated — not another bolt-on.
  • The VisitPay team includes patient accounting system experts who are skilled in managing software applications and data. So you get an integrated platform that can be implemented quickly.
  • VisitPay can integrate with multiple patient accounting systems simultaneously, creating one patient experience for your consumers.